Legal

Legal Notice

CAERION App Terms of Use

This document is designed as standalone, app-specific terms of use. It does not replace the membership agreement or the terms governing concierge services and individual bookings. (version 20260917.1 | effective date: 20.09.26)

1 Scope and relationship with other agreements

These Terms of Use govern only access to and use of the CAERION mobile application by invited members. The App is provided by Atrium Lifestyle Services Ltd., an Irish company registered under number 789871 with its registered office in Waterford, Ireland, trading as CAERION (“CAERION”, “we”, “us” or “our”).

The App supports communication and administration under an existing CAERION membership. The membership agreement, general terms and conditions, and any terms applicable to a specific request or third party also apply to membership, membership fees, concierge services and individual bookings. If terms conflict, the terms specific to the membership or individual transaction prevail.

2 Access and user account

The App is generally intended only for adult invited members. There is no entitlement to activation. Login credentials are personal and must not be shared.

Users must keep registration and contact details accurate and current, adequately protect their device and notify CAERION without undue delay of suspected misuse or loss of credentials. Actions through a properly authenticated account may be attributed to the account holder to the extent that the holder is responsible for the misuse.

3 App functions

Depending on the functionality enabled, the App may allow users to communicate with the concierge team, submit requests and preferences, receive proposals and information, approve instructions, provide documents and view status and booking information.

The available functionality may vary by operating system, country, membership and development status. App store descriptions and marketing material do not guarantee that a particular function will always be available.

4 Requests instructions and bookings

A request submitted through the App initially invites CAERION to identify options or assess an instruction. A contract for a particular service is formed only by an unequivocal confirmation or in accordance with the terms notified for that instruction.

Unless expressly confirmed otherwise, CAERION arranges or facilitates third party services in the member’s name and for the member’s account. The relevant supplier is the contracting party for the third party service. Its prices, cancellation rules, house rules, conditions of carriage and other terms may also apply.

Before approval, the user must check proposals, names, dates, travel details, prices, taxes, fees and cancellation terms. CAERION does not guarantee a particular booking result or third party availability.

5 Payments

The App does not create a general balance, wallet or payment account. Payments should generally be made directly to the relevant supplier or through an authorised payment service provider used for that purpose.

If CAERION requests a purpose specific advance for an individual instruction or uses a card authorisation, the separately notified terms apply. Deleting the App or the user account does not extinguish accrued payment or reimbursement obligations.

6 User obligations and prohibited use

  • do not submit unlawful, fraudulent, discriminatory or dangerous requests, or requests that infringe third party rights;
  • do not use a false identity, payment details or other material information;
  • do not introduce malware, use automated access or scraping, reverse engineer the App or circumvent security measures, except where mandatory law permits this;
  • do not upload content without the necessary rights or consents;
  • do not use the App in a way that impairs its operation, security or other users.

7 Communications and approvals

Communications in the App may have legal effect, particularly approvals and requests to amend or cancel an instruction. Before approval, the user must verify that the scope and content of the instruction are accurately stated.

Push notifications are a convenience feature and may be delayed or fail. For time critical matters, users must use the contact channels shown in the App and obtain confirmation of receipt.

8 Content and intellectual property

The App, its software, design, trade marks and content supplied by CAERION are protected by law. For the duration of authorised access, CAERION grants a personal, revocable, non exclusive and non transferable right to use the App in accordance with these Terms.

Users retain their rights in their own content. They grant CAERION the rights necessary to process a request, perform the relevant agreement and communicate with appointed third parties.

9 Third party services

The App may integrate third party content, mapping, communication, identity, analytics or payment services, or link to external services. The relevant third party terms and privacy notices apply to those independent services. CAERION does not adopt third party content as its own.

10 Availability changes and updates

CAERION aims to operate the App securely and effectively but does not promise uninterrupted or error free availability. Maintenance, security measures, network or third party outages and compelling operational reasons may temporarily restrict functions.

CAERION may update the App and change functions where reasonably necessary for security, error correction, legal compliance or appropriate development and where this is reasonable for the user. Required security updates must be installed promptly.

11 Privacy and permissions

Personal data is processed as described in the privacy notice linked in the App and the relevant app store. The App should request only device permissions required for the relevant function. Where available, users may manage or withdraw permissions in their device settings.

12 Account deletion

Users may request deletion of their App account through the function provided in account settings. CAERION must also provide an easily discoverable web page for deletion requests. Statutory retention duties and records required for ongoing or completed instructions remain unaffected.

Deletion of the App account does not automatically terminate the CAERION membership or cancel pending instructions or bookings. The applicable termination and cancellation procedures must be used.

13 Suspension and termination of App access

CAERION may temporarily suspend or terminate access in the event of a material security risk, misuse, payment default, serious contractual breach or termination of membership. Where reasonably possible, the user will be informed in advance and given an opportunity to remedy the issue.

Mandatory statutory rights and claims under previously confirmed instructions remain unaffected.

14 Liability

CAERION has unlimited liability for wilful misconduct and gross negligence, death or personal injury, mandatory product liability and any expressly assumed guarantee.

For a slightly negligent breach of an essential contractual obligation, liability is limited to loss that was foreseeable and typical for the contract. Otherwise, liability for slight negligence is excluded to the extent permitted by law. CAERION is liable for an independent third party service only where CAERION has breached its own duty.

15 Governing law and jurisdiction

Irish law applies, excluding its conflict of laws rules and the United Nations Convention on Contracts for the International Sale of Goods. For consumers, this choice does not deprive them of the protection of mandatory provisions of the law of their habitual residence.

Statutory rules on jurisdiction apply to consumers. For business users, Waterford, Ireland, is the exclusive place of jurisdiction to the extent permitted by law.

16 Changes to these Terms

CAERION may amend these Terms for an objective reason, including new functionality, security requirements or legal developments. Users will receive appropriate notice of material changes. Where consent is required by law, continued use will not be treated as deemed consent.

17 Contact and provider information

Atrium Lifestyle Services Ltd., trading as CAERION, 8 Shanagarry, Collins Avenue, X91A5R5 Waterford, Ireland, registered in Ireland under No. 789871.

Email: concierge@caerion.com
Website: www.caerion.com

CAERION App Support

For help with signing in, requests, notifications, uploads or using the CAERION app, please contact:

Email: concierge@caerion.com
Telephone: +353 89 484 4355

Please do not send passwords or payment-card information